Privacy Policy

Who we are

CustomerInterviews.AI is an AI-powered customer research platform operated by CustomerInterviews LLC, a Wyoming (United States) limited liability company (“CustomerInterviews”, “we”, “us”, or “our”). The platform helps teams plan, conduct, and analyse customer research interviews at scale.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website at customerinterviews.ai, use our application at app.customerinterviews.ai (together, the “Service”), or otherwise interact with us.

If you have any questions about this policy or how we handle your data, contact us at hello@customerinterviews.ai.

Information we collect

Information you provide to us

• Account information — your name, email address, password, company name, and role when you create an account.
• Billing information — when you purchase a subscription, our payment processor collects your payment card details and billing address. We do not store full payment card numbers on our systems (see “Payments” below).
• Research content — interview scripts, study plans, questions, participant lists, and other content you create or upload while using the Service.
• Communications — information you provide when you contact us for support, respond to surveys, or otherwise correspond with us.

Information collected from interview participants

When you use the Service to conduct interviews, we process the responses that participants provide — which may include text, audio, or video responses and any personal information participants choose to share. For this data, our customer (the account holder running the research) is the data controller and we act as a processor on their behalf. Participants should contact the organisation that invited them to an interview with any questions about how their responses are used.

Information collected automatically

• Usage data — pages visited, features used, actions taken, and timestamps.
• Device and log data — IP address, browser type, operating system, and referring pages.
• Cookies and similar technologies — see our Cookie Policy for details, including the analytics tools we use.

How we use your information

We use personal information to:

• Provide, operate, and maintain the Service;
• Process transactions and manage subscriptions;
• Conduct and analyse interviews on behalf of our customers, including generating AI-assisted transcripts, summaries, and insights;
• Respond to support requests and communicate with you about the Service;
• Monitor usage, diagnose problems, and improve the Service;
• Send service updates and, where you have opted in, marketing communications (you can unsubscribe at any time);
• Detect, prevent, and address fraud, abuse, or security issues; and
• Comply with legal obligations.

AI processing

The Service uses artificial intelligence to conduct interviews and analyse research data. Interview content may be processed by third-party AI model providers under agreements that restrict them from using your data for purposes other than providing the service to us. We do not permit our AI providers to use your research content to train their generally available models without your consent.

How we share information

We do not sell your personal information. We share it only with:

• Service providers — vendors who help us operate the Service, such as cloud hosting, payment processing (Stripe), analytics, email delivery, and AI model providers. They may only use your information to provide services to us.
• Within your account — content and activity may be visible to other members of your team or workspace.
• Legal and safety — where required by law, legal process, or to protect the rights, safety, and property of CustomerInterviews, our users, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

Payments

Payments are processed by Stripe, a PCI-DSS certified payment processor. Your payment card details are transmitted directly to Stripe and are not stored on our servers. Stripe’s use of your personal information is governed by its own privacy policy.

Data retention

We retain personal information for as long as your account is active or as needed to provide the Service. Research content is retained until you delete it or close your account, after which it is deleted or anonymised within a reasonable period, except where we are required to retain it to comply with legal obligations, resolve disputes, or enforce agreements.

Security

We take reasonable technical and organisational measures to protect personal information, including encryption in transit and at rest, access controls, and monitoring. See our Security page for more detail. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

We may process and store information in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses.

Your rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Delete your personal information;
• Export your data in a portable format;
• Object to or restrict certain processing; and
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email hello@customerinterviews.ai. We will respond within the timeframe required by applicable law. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

Children’s privacy

The Service is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. For material changes, we will provide additional notice, such as by email.

Contact us

CustomerInterviews LLC

30 North Gould Street, Ste R, Sheridan, WY 82801, United States

Email: hello@customerinterviews.ai