Everything you need to know about CustomerInterviews.AI — the product, billing, and your data.
CustomerInterviews.AI is an AI-powered customer research platform. It helps teams plan research studies, recruit participants, conduct AI-moderated interviews (chat or video-style conversations), and analyse the results into actionable insights — without the scheduling bottlenecks of traditional research.
You define your research goals and questions, and our AI researchers conduct natural, in-depth conversations with your participants that adapt in real time to their answers. Interviews run whenever participants are available, and the responses are transcribed and analysed for you. Learn more on our How it works page.
Participants join interviews through a link in their browser — there is nothing to install.
CustomerInterviews.AI is a subscription service, billed monthly or yearly in advance. All prices are in US Dollars (USD), and payments are processed securely by Stripe. Each plan includes a monthly credit allowance used for conducting interviews, recruiting participants, and generating analysis. See our pricing page for plans.
Yes, you can change your plan at any time. When upgrading, you'll get immediate access to additional credits. When downgrading, the change takes effect at your next billing cycle.
Credits reset each billing cycle and don't roll over to the next month. We recommend choosing a plan that matches your expected usage, and you can always top up if needed.
You can cancel at any time from your account dashboard, or by emailing hello@customerinterviews.ai. Cancellation takes effect at the end of your current billing period, and you keep full access until then. See our Refund & Cancellation Policy for details.
Because billing is in advance and access is immediate, subscription fees are generally non-refundable — but charges made in error (like a duplicate or post-cancellation charge) are always refunded. Full details, including how to raise a billing dispute, are in our Refund & Cancellation Policy.
You do. You retain all rights to your interview scripts, participant data, and research outputs. We only process them to provide the service, as described in our Privacy Policy.
Data is encrypted in transit and at rest, access is restricted, and payments are handled by Stripe so card details never touch our servers. Read more on our Security page.
Email us at hello@customerinterviews.ai — we aim to respond within 2 business days.
