January 2025 Product Update
• 5 min read
Here’s what’s new in CustomerInterviews.AI this month.
New Features
Multi-language Support
Interviews can now be conducted in 12 languages, with automatic translation of responses and insights. Supported languages include Spanish, French, German, Portuguese, Japanese, and more.
Interview Branching
Create dynamic interview flows that adapt based on participant responses. Set conditions to skip irrelevant questions, dive deeper on specific topics, or route to different question sets entirely.
Team Workspaces
Collaborate with your team in shared workspaces. Assign interviews, share insights, and manage permissions all in one place.
Improvements
- Faster analysis: Insight generation is now 3x faster for large interview sets
- Better transcription: Improved accuracy for technical terminology and proper nouns
- Export options: Download transcripts and analysis in PDF, CSV, or JSON formats
- Mobile experience: Responsive design updates for better mobile participation
Bug Fixes
- Fixed an issue where follow-up questions weren’t triggering correctly
- Resolved timezone display errors in scheduled interviews
- Corrected participant count in dashboard analytics
Coming Soon
We’re working on several exciting features for the coming months:
- Video interview support for richer qualitative data
- Slack integration for real-time insight notifications
- Custom AI models trained on your specific research domain
Have feedback or feature requests? We’d love to hear from you at feedback@customerinterviews.ai.